April 18, 2003<\/p>\n
Kerry D. Hatch, EVP & General Manager<\/p>\n
American Express<\/b><\/p>\n
P.O. Box 31511<\/p>\n
Salt Lake City, UT84131-9849<\/p>\n
Dear Mr. Hatch:<\/p>\n
It is understood that new decisions are necessary to be competitive.\u00a0 Consequently, American Express maintains its leading edge of business credit management accounts from making good decisions.\u00a0 I have been pleased to share my American Express card usage experiences with colleagues.\u00a0 However, most recently a few of your new decisions have turned sour and I am no longer sharing good AMEX news.<\/p>\n
The decision to use automated clearing house (ACH) funds transfer is not a decision that favors the customer.\u00a0 I called the AMEX customer account representative today to understand how my checking account was cleared of funds electronically without my authorization last month.\u00a0 The representative explained quickly that the federal government allows AMEX to transfer money from a checking account without customer approval because it helps to improve AMEX business.\u00a0 That is an unethical decision.<\/p>\n
I had to call in January 2003 to have American Express remove a forty dollar charge for one of the companies\u2019 bonus award campaigns.\u00a0 I never authorized, nor participated in the AMEX award program, but yet a year into the program I was charged an annual membership fee.\u00a0 Taking part in promotional programs is prohibited with my business credit accounts.\u00a0 American Express took liberties and demonstrated still another unethical business practice.<\/p>\n
American Express boasts how long a customer has been a member on the face of its card.\u00a0 It is probably good for AMEX marketing, but the length of patronage is not a customer consideration with monthly payment activity.\u00a0 I was two weeks late on a monthly payment with an open credit line of $5,000 and the account was frozen awaiting a $17 payment of a $500 debt.\u00a0 A twenty consistent year customer, with no delinquencies, holding A-1 credit should not be subjected to a weak business practice such as freezing an account.\u00a0 Not without at least making a phone call, email or fax awareness message to the customer.\u00a0 That\u2019s ethical business!\u00a0 I shouldn\u2019t have to hear from a supplier that my credit card funds are not being released by AMEX.\u00a0 I should hear it first from American Express if long-term membership has it privileges.<\/p>\n
I could share more, but this is not a complaint letter.\u00a0 This is an observation letter.\u00a0 I am observing how AMEX chooses to service my business account and make efficiency decisions.\u00a0 AMEX is making the use of cash and writing checks appear more efficient.<\/p>\n
<\/p>\n
Eyewitness,<\/p>\n
Dean L. Jones<\/p>\n
American Express Member Since<\/p>\n","protected":false},"excerpt":{"rendered":"
April 18, 2003 Kerry D. Hatch, EVP & General Manager American Express P.O. Box 31511…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":231,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-433","page","type-page","status-publish","hentry"],"yoast_head":"\n